Shipping policy
Standard U.S. shipping is free on every SERIVA order.
SERIVA currently ships within the United States only.
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Standard U.S. shipping: Free
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Order processing: Typically 1–2 business days
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U.S. delivery: Typically 2–4 business days after processing
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Tracking: Sent by email when available
Order processing & delivery
Orders are typically processed within 1–2 business days before shipment.
Business days do not include weekends or public holidays.
U.S. delivery is typically 2–4 business days after processing.
Processing or delivery may occasionally take longer during periods of unusually high order volume or because of carrier delays, severe weather, holidays, service disruptions, or other circumstances outside our reasonable control.
Any delivery or transit estimate provided by SERIVA or the carrier is an estimate and is not guaranteed.
SERIVA currently does not offer international shipping.
Tracking & multiple shipments
Tracking information is sent to the email address associated with your order when available.
Carrier tracking may take some time to update and may occasionally show delayed or incomplete scans.
Some orders may be fulfilled from more than one location, so items from the same order may arrive in separate packages or at different times. When available, tracking will be provided for each shipment.
You will not be charged an additional standard shipping fee solely because your order is fulfilled in multiple packages.
Address changes
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after ordering, contact care@serivaskin.com as soon as possible.
We’ll make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipment.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
Delays & lost packages
Carrier delays, severe weather, holidays, service disruptions, and other circumstances outside our control may affect delivery.
If your package appears to have been lost in transit, contact SERIVA no later than 30 days after the estimated delivery date.
We’ll review the available shipment and tracking information and, where the claim is approved, arrange an appropriate replacement or refund.
For complete refund and order-issue terms, please see our Returns & Refunds policy.
Refused, unclaimed & undeliverable packages
Customers are responsible for providing an accurate and deliverable shipping address.
Packages that are refused, remain unclaimed, or cannot be delivered because of an incorrect or incomplete address may not qualify for a refund.
If reshipment is possible and requested, additional shipping charges may apply.
Damaged, defective or incorrect orders
Damaged, defective, or incorrect items are handled separately under our Returns & Refunds policy.
If a product arrives damaged or defective, or you receive an incorrect item, contact SERIVA within 30 days of delivery.
Please see Returns & Refunds for the complete terms.
Contact
For shipping, tracking, or delivery questions: