Shipping policy

Shipping Policy

We aim to process and deliver your SERIVA order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–5 business days before shipment.

Business days do not include weekends or public holidays. During periods of unusually high order volume, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping

SERIVA offers free standard shipping on every order.

Available shipping destinations and delivery options are shown at checkout.

Estimated transit times after your order has been processed are generally:

United States: 2–4 business days
International destinations: approximately 3–5 business days

These are estimates and are not guaranteed. Carrier delays, weather, customs processing, holidays, or other circumstances outside our control may affect delivery times.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in your order and, where applicable, are the responsibility of the recipient.

Customs processing may also cause additional delivery delays.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Please allow some time after receiving your shipping confirmation for tracking information to update.

Address Changes

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us at care@serivaskin.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing.

Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

Lost Packages

If your package appears to have been lost in transit, please contact us at care@serivaskin.com no later than 30 days after the estimated delivery date.

We will review the shipment and, where the claim is approved, arrange an appropriate replacement or refund.