We want your first experience with SERIVA to feel considered and confident. If your first direct SERIVA purchase isn’t right for you, our 90-Day First-Purchase Guarantee gives you time to try it and request an eligible refund.
90 Days From Delivery
Your Guarantee period begins on the confirmed delivery date of your first direct SERIVA order and lasts for 90 calendar days.
Your request must be submitted within that 90-day period.
Your First SERIVA Purchase
The Guarantee applies to your first direct purchase from SERIVA and may be used once per eligible customer.
It applies only to purchases made directly through the official SERIVA store.
One Opened Unit Per Product Is Protected
For each distinct SERIVA product included in your eligible first purchase, one opened or used unit is protected.
That protected unit may be used normally throughout the Guarantee period, including being substantially or fully used.
For example, if your first order contains two different SERIVA products, one opened unit of each distinct product may qualify.
Multi-Buy Orders
If you purchase more than one of the same product, only one opened or used unit of that product is protected.
Additional identical units are refundable only if they remain unopened and unused and are returned when required.
This means you may properly try one bottle without giving up Guarantee eligibility, while additional bottles in a multi-buy must remain unopened if you want them included in a refund.
How Multi-Buy Refunds Are Calculated
Eligible refunds from multi-buy offers are calculated proportionally using the actual bundle price you paid.
2-Bottle Offer — $99
- One protected opened bottle + one unopened bottle returned: $99 refund
- Both bottles opened: $49.50 refund
- One protected bottle refunded while the second bottle is kept: $49.50 refund
3-Bottle Offer — $139
- One protected opened bottle + two unopened bottles returned: $139 refund
- One protected opened bottle + one unopened bottle returned + one bottle kept: $92.67 refund
- Two bottles opened + one unopened bottle returned: $92.67 refund
- All three bottles opened: $46.33 refund
Refunds will never exceed the amount originally paid for the applicable products.
Do I Need to Return the Opened Product?
Normally, no.
The protected opened trial unit does not normally need to be physically returned.
If SERIVA requires an unopened additional unit or another eligible item to be returned, we will provide return instructions and cover the required return shipping.
Please do not send products back before receiving return instructions from us.
Original Shipping Charges
If an approved Guarantee claim results in a refund of your entire paid first order, any standard U.S. shipping charge paid on that order will also be refunded.
If your claim is partial and you keep other paid merchandise from the order, the original outbound shipping charge is not refunded.
If your order originally qualified for free standard shipping, there is no outbound shipping charge to refund.
What You Need to Submit
To request a Guarantee refund, contact us at care@serivaskin.com with your order details within 90 days of confirmed delivery.
You do not need to provide:
- before-and-after photographs;
- proof of following a specific routine;
- a minimum amount of product remaining; or
- a phone call.
We may ask for a brief reason for your request so we can improve our products and customer experience.
What the Guarantee Does Not Promise
The 90-Day First-Purchase Guarantee is a purchase-protection policy, not a promise of any specific cosmetic result.
It does not guarantee:
- hair growth;
- increased hair density;
- a specific visible result;
- a clinical outcome; or
- the same experience for every customer.
Misuse and Eligibility Review
SERIVA may review requests involving suspected resale, duplicate accounts, repeated Guarantee use, fraudulent activity, or other misuse.
Requests that do not meet the conditions of the Guarantee may be declined.
Damaged, Defective or Incorrect Orders
Damaged, defective, incorrect, or lost orders are handled separately from the 90-Day First-Purchase Guarantee.
Please see our Return & Refund Policy or contact care@serivaskin.com for assistance.
How to Request a Guarantee Refund
Email:
Please include your order details and let us know that you are requesting assistance under the 90-Day First-Purchase Guarantee.
We will review your request, confirm the applicable refund amount, and provide any return instructions if required.
The 90-Day First-Purchase Guarantee operates alongside SERIVA’s Return & Refund Policy and does not limit any consumer rights that cannot be waived under applicable law.