Refund policy

Return & Refund Policy

We want you to feel confident ordering SERIVA. If something is not right with your order, please contact us at care@serivaskin.com and we will help.

60-Day First-Order Satisfaction Guarantee

Your first SERIVA order is covered by our 60-Day First-Order Satisfaction Guarantee.

To be eligible:

Your request must be submitted within 60 days of delivery of your first order.
Up to one bottle may be opened.
If your first order included multiple bottles, any additional bottles must remain unopened and unused.
The guarantee applies only to your first order placed through the official SERIVA store.
Proof of purchase may be required.

If your request is approved, we will refund the eligible product purchase price to your original payment method. Any original shipping charges, if applicable, are non-refundable.

Please contact us before sending any products back. If a return is required, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Our satisfaction guarantee is not a guarantee of any specific cosmetic result or outcome.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us at care@serivaskin.com within 30 days of delivery.

Please include your order number, a brief description of the issue, and photographs when possible. Once reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost Packages

If your package appears to have been lost in transit, please contact us no later than 30 days after the estimated delivery date.

We will review the shipment and, where the claim is approved, arrange a replacement or refund.

Incorrect Addresses, Refused and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders that cannot be delivered because of an incorrect or incomplete address, are refused, or remain unclaimed may not qualify for a refund and may require additional shipping charges if reshipment is requested.

If you notice an address error after placing your order, contact us as soon as possible.

Order Changes and Cancellations

Orders may enter processing shortly after they are placed.

If you need to change or cancel an order, contact care@serivaskin.com as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once fulfillment has begun.

Returns

Do not send products back without contacting us first.

If a physical return is required, we will provide the appropriate return instructions and return address. Please do not send returns to an address shown on the product packaging unless we have specifically instructed you to do so.

Refunds

Once an approved refund has been issued, it will be returned to your original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Requests that do not meet the conditions of this policy may be declined.

Nothing in this policy limits any consumer rights that cannot be waived under applicable law.