Refund & Return Policy

📄 Refund & Return Policy

Last updated: April 21, 2025

We stand behind every bottle of Seriva™. If you're not satisfied, we offer a 30-Day Risk-Free Guarantee — no stress, no hassle.

🧴 Tried it and didn’t love it? Still eligible.

We believe in real results, not unused returns. If you’ve tried Seriva™ and didn’t see the difference, you're still eligible for a refund — even if the product is opened.

✅ To Qualify for a Refund:

• Your request must be made within 30 days of delivery

• You must email us at hello@serivaskin.com with:

  • Your order number

  • A brief explanation of your experience (to help us improve)

🔁 1-Bottle Refund Limit (Even on Bundles)

We only refund one bottle per customer, regardless of how many you purchased.
This applies to:

• Bundles (Buy 2 or Buy 3)

• Repeat orders

We do this to protect our guarantee from abuse — and to keep offering it to genuine customers like you.

🔄 Return Requirements:

In most cases, we do not require you to return the product — especially if it’s been opened. If your order was damaged or incorrect, we may request a photo or partial return.

💸 Refund Processing:

• Approved refunds are sent to your original payment method

• It may take 5–10 business days depending on your bank

• Shipping fees are non-refundable unless we made a mistake

🚫 We reserve the right to decline refund requests if:

• The request is made after 30 days

• More than one product has been fully used

• We detect refund policy abuse

🛠️ Need Help?

We're here to make it right.
📧 Email: hello@serivaskin.com