Still got questions? We’ve got clarity.
We believe skincare should be simple — and so should getting answers.
Here’s everything you might want to know before (or after) trying Seriva™.
What skin types is Seriva™ best for?
Seriva™ is formulated for sensitive, oily, and breakout-prone skin, but it's gentle enough for all skin types. It's fragrance-free, alcohol-free, and non-comedogenic.
What does the 10% Niacinamide Serum actually do?
It helps visibly minimize pores, reduce excess oil, and even out skin texture — without drying or irritation. Our formula also calms the skin with soothing actives like chamomile and bamboo extract.
Can I use this with other skincare products?
Yes. Seriva™ works well with most minimalist routines. Avoid layering it with high-strength exfoliants or other active serums unless you’ve patch-tested first.
How long until I see results?
Some customers report smoother skin within a week. Most see visible improvements in 2–4 weeks with consistent use (morning or evening, once daily).
Where do you ship from?
We ship from within the United States using our trusted fulfillment partner (Supliful). Orders typically process in 1–3 business days.
How long does shipping take?
Standard U.S. shipping usually takes 2–5 business days depending on your location. You’ll receive a tracking number once your order ships.
Do you ship internationally?
At this time, Seriva™ is only available in the U.S. and Canada. We’re working to expand.
What’s your refund policy?
We offer a 30-day risk-free guarantee. If you're not satisfied, we’ll refund one bottle per customer — even if it's already opened.
This applies to single purchases and bundles. We do not refund multiple bottles.
How do I request a return?
Just contact our support team at [yourstore@email.com] with your order number. We’ll take care of the rest.
How do I get the Clear Skin Blueprint PDF?
The PDF is an exclusive bonus for customers who purchase the 3-bottle bundle. It includes routine tips, product pairings, and lifestyle advice to maximize your results.
Reach out anytime at hello@serivaskin.com or message us on Instagram [@serivaskin].
We’re always happy to help — and fast to reply.